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Salon & Spa Policies


I understand as a courtesy to the next appointment, if I arrive late, my services shall finish at the original scheduled time and/or changes will have to made to my appointment. Arriving too late to perform the service may result in a reschedule or cancellation.



We love children, however in order for our salon to provide you and our clients with services to the best of our abilities, and for their safety, children under the age of 5 are not allowed in the Salon/Spa at any time. If you will be receiving services, please make other arrangements for your little one, so that we can deliver you and others a relaxing and personable experience.

Parents/Guardians will be held responsible for all damages.



Please respect those receiving massage services by speaking in soft tones and silencing your cell phone while receiving services. Rude, Loud, discourteous or disorderly guest will be asked to leave.Please do not bring any valuables to the salon. North Shore Salon & Spa, it's employees, officers and/or affiliates will not be held responsible for lost, stolen, damaged, or misplaced property.



We do not offer refunds, exchanges, or credits on services, gift cards, package series or retail products. If you are not satisfied with a service please let your  technician know before leaving the establishment so they can determine the necessary approach. All sales are final. 



Our salon and spa is an independent service provider establishment. All technicians are independent (rent their space) and may price and deliver their services differently. We each individually have our own techniques, products,tools and education.

*Prices are determined by time involved and product usage.

Additional charges may apply by the discretion of each technician.

Please discuss pricing with your technician before service.



Please advise us in advance of any allergies to ingredients or medical conditions such as pregnancy or medication you are taking. We will advise you which treatments are best for you. Our Licenses only allow us to work on healthy nails, skin, hair, etc. We do not treat or diagnose any disease. If we feel you have a contagious or infectious disease (fungus, warts, ringworm, lice, etc.) the service will not be provided/continued. We recommend you see a medical professional or get clearance from your doctor.


By scheduling an appointment with us, you are agreeing to all salon & spa policies and regulations.


North Shore Salon & Spa, it's employees, officers and/or affiliates will not be held responsible for persons neglecting to read all policies, regulations, etc. All prices are subject to change without notice. Additional product charges may apply at the discretion of

each service provider.


We Accept Cash, Master Card, Visa, Discover and Amex


Thank you for your understanding,

North Shore Salon & Spa

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