Salon & Spa Policies
LATE ARRIVALS
The grace period for appointments is 5 minutes only.Please understand as a courtesy to the next appointment, if you arrive late, your services shall finish at the original scheduled time and you will be charged the full service price. Arriving too late to perform the service may also result in full charges (or equivalent deductions from gift cards).
BOOKINGS
We will need a credit card to reserve your appointment. Your card will not be charged when scheduling your appointment. Please understand that we turn away other clients to hold your reservation, If you need to reschedule or cancel your appointment, please do so 24hrs prior. Failure to do so, or No-Shows will result in a 50% charge of all treatments scheduled for that day.(or equivalent deductions from GC’s). GROUP BOOKINGS of 3 or more people will require a deposit of 50% the total cost of services. If any cancellation or lesser changes to arrangements are less than 48hrs of appointment time, the deposit will be non-refundable and you will be charged 100% for all services scheduled for that day.(or equivalent deductions from GC’s). Group bookings must be paid on one bill (one payment) and will also include an 18% gratuity charge. If you are unable to provide a credit card to hold your reservation, you may come in as a walk-in but we cannot guarantee availabilities.
CHILDREN
We love children, however in order for our salon to provide you and our clients with services to the best of our abilities, and for their safety, children are not allowed in the service area unless they are receiving services.Please take crying children and babies outside to keep a peaceful environment for our guests. If you will be receiving services, please make other arrangements for your little one, so that we can deliver you and others a relaxing and personable experience. For their safety, we cannot provide services with a child on your lap.
Parents/Guardians will be held responsible for all damages.
GIFT CARDS
Gift Cards are available for any amount and can be purchased by phone or at the spa. Gift Cards are non-refundable and cannot be redeemed for cash.We are not responsible for lost, stolen, damaged, or misplaced certificates or gift cards. Certificates/gift cards must be physically present in order to redeem.
SALON ENVIRONMENT
Please respect those receiving massage and facial services by speaking in soft tones and silencing your cell phone while receiving services. Rude, Loud, discourteous or disorderly guest will be asked to leave.Please do not bring any valuables to the salon. North Shore Salon & Spa, it's employees, officers and/or affiliates will not be held responsible for lost, stolen, damaged, or misplaced property.
RETURN POLICY
We do not offer refunds, exchanges, or credits on services, gift cards, package series or retail products. If you are not satisfied with a service please let us know within 48hrs, we will have management decide the next step. All sales are final.
MEDICAL CONDITIONS
Please advise us in advance of any allergies to ingredients or medical conditions such as pregnancy or medication you are taking. We will advise you which treatments are best for you. Our Licenses only allow us to work on healthy nails, skin, hair, etc. We do not treat or diagnose any disease. If we feel you have a contagious or infectious disease (fungus, warts, ringworm, lice, etc.) the service will not be provided/continued. We recommend you see a medical professional.
CONSENT FORMS
We do require all clients to fill out consent forms for all services before your appointment. The receptionist will have it readily available at the front desk. These forms are to ensure us that if you have any allergies, medical history, pregnancy etc. we can take it into precaution before your service is rendered. Denying the consent forms will result in refusal of service.
By scheduling an appointment with us, you are agreeing to all salon & spa policies and regulations.
North Shore Salon & Spa, it's employees, officers and/or affiliates will not be held responsible for persons neglecting to read all policies, regulations, etc. All prices are subject to change without notice. Additional product charges may apply at the discretion of each service provider.
We Accept Cash, Master Card, Visa or Discover Only
WE DO NOT ALLOW EATING IN THE SERVICING AREAS
Thank you for your understanding,
North Shore Salon & Spa
